Complaints

Complaints procedure

In case of a complaint, please first contact Prosper Professional Services by sending your request to the following address :

Prosper Professional Services SA
Rue Muzy 8
1207 Geneva
Switzerland

Email: Thierry@prosperfunds.ch

Welcome to Prosper Professional Services S.A. website.

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This website – hereinafter the “Site” – is operated by PROSPER PROFESSIONAL SERVICES S.A. – hereinafter “Prosper”. Prosper is authorized and regulated by FINMA / ARIF in Switzerland.

Important Information

The content of this Site is for qualified (Professional and Institutional) Investors; Retail (Private) Investor should ensure that they have selected the correct investor category when entering this Site. Information provided herein is also intended for users in territories where it is permissible for them to access it. Users are solely responsible for verifying that they are legally authorized to consult the information herein.

Local legal restrictions

Access to the Site is prohibited to any person (entity or individual) from a jurisdiction (in particular because of his/her domicile or nationality and in certain because of the type of investor) whose applicable laws and/or regulations prohibit the publication and/or provision of the Site. Persons who are not authorized to access this Site or its content due to their local regulations are requested to leave the Site.

No solicitation/sales restrictions

The information provided on this Site is not intended to be a substitute for the funds’ full documentation. Hence, the information on this Site does not constitute an offer or a recommendation to implement or liquidate an investment or to carry out any other transaction. No information appearing on this Site shall be deemed as a financial, legal, accounting, tax or investment advice or an offer for services or products. It should not be used as sole basis for an investment decision or any other decision. Any investment decision should be based on appropriate professional advice specific to the investor’s needs.

Limitation of liability

Prosper makes every effort to ensure that the information on this Site is accurate and complete at the time of its inclusion. However, Prosper and the investment funds do not guarantee, explicitly or implicitly, that it is accurate, reliable, up-to-date and/or exhaustive. Information and opinions contained in the Site are provided for personal use and informational purposes only and are subject to change at any time without notice. Prosper assumes no responsibility for any direct, indirect loss or consequential loss suffered in connection with use of information contained in this Site.
Products and services described on this Site may be subject to restrictions for some persons and/or in some countries. It is incumbent upon interested persons to take all appropriate steps to ensure that they do not solicit Prosper for products and services which, due to the laws of their native country, or of any other country they may be concerned with, may be forbidden or require special authorization for such persons or for the company.
Under no circumstances shall Prosper and its data suppliers be liable for any damages that may result from the access to or use of, or the inability to access or to use, the Site and its materials.

Investment funds

This Site contains information on investment funds registered and managed in different jurisdictions. It is your responsibility to ascertain that you are authorised to access to investment funds pages.
An investment in investment funds should only be made after having read carefully the official documentation of the fund such as the latest prospectuses, simplified prospectuses or Key Investor Information Documents (KIID), the management regulations, annual and semi-annual reports. These documents may be obtained free of charge from the investment fund representative in the countries of domicile of the funds and/or in the countries in which the funds are registered.

Investment risk

The value of the units of investment funds referred to may fluctuate and investors may not recoup all or part of their original investment. The risk factors are described in the fund prospectuses. Past performance is not an indication or guarantee of the future performance of an investment. The performance shown does not take account of any commissions or costs charged when subscribing to or redeeming units. Changes in foreign-exchange rates may also cause the value of investments to go up or down.

Prohibition of “late trading” or “market timing” practices

The funds described apply a policy of subscriptions, conversion and redemptions by forward pricing. Practices such as “late trading” and “market timing” are not authorized.

Tax Treatment

Tax treatment depends entirely on the financial situation of each investor and may be subject to change. It is recommended that investors obtain the appropriate expert advice before taking any investment decisions.

Use of Cookies

This Site uses cookies to enhance user experience and to collect statistical data. However, if you wish to restrict the cookies, you may generally disable them in your internet browser. Please keep in mind that restricting cookies may impact your experience and the functionality on this Site. By continuing to browse this Site you accept the use of cookies for the above purposes.

Storing and use of your activity on this website

Please note that your activity on this site can be recorded and analysed for security, systems monitoring, management, marketing and compliance with legal and regulatory requirements reasons. Prosper is committed to keep this information adequately secure over a limited period of time.

Data protection (GDPR)

Prosper is not intended to collect nor process your sensitive data except in case of legal and/or regulatory obligation ( mainly for anti-money-laundering and client identification purposes). Personal data will be stored and treated as confidential in compliance with laws and regulations in force. -Data include for instance information that will allow to directly or indirectly identify a natural person, including identification data, personal characteristics, professional and financial data, data related to transactions and investments in the context of our business relation. This data collection aims to meet operational, commercial, legal and regulatory needs. If you have any question, whish to access to your personal data or would like to unsubscribe please contact our data protection manager at team@prosperfunds.ch.

Use of internet links

This Site may direct you to automatic links to other web sites. Use of these links is made at your own risk. Prosper and the investment funds will not have developed, verified the accuracy or scrutinised the data contained in the aforementioned links.

Copyrights and Trademarks

Prosper holds the copyrights to all the works appearing on this Site and documents which may be downloaded. Unless otherwise indicated, the entire Site is protected by copyright. It is forbidden to reproduce (in full or in part), transmit (by electronic or any other means), amend, create a link to or use this Site for any public or commercial purposes without the prior agreement of Prosper.

Laws and Jurisdiction
Use of the Site shall be made subject to the laws of Switzerland, which shall exclusively govern the interpretation, application and effect of all the above conditions of use. The courts of Geneva shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with the Site and its use.

In case of discrepancies between the French and the English version of this disclaimer, the French version shall prevail.